Updated: 6th January 2019
Terms of Service
Please read these Terms of Service carefully before using the www.shopsmurfs.com website (the “Service”) .
SHOPSMURFS is a site that provides ranked Counter Strike Global Offensive accounts. The buying and selling of Steam account is against Steam TOS. You accept the full risk of purchasing an account. If Steam limits or in anyway revokes your account SHOPSMURFS will only replace or refund the account if you are within the 14 day warranty period. Outside of this 14 day period we will not refund or replace any accounts due to Steam intervention.
Playing a competitive matchmaking game on an account constitutes full acceptance of the account as it was received. If your account arrived at a different rank then what you purchased, please contact us before playing any competitive matchmaking games on it. We will refund the difference or replace the account. If you have played any competitive games we cannot help you with the rank difference at all.
DELIVERY METHOD AND TIME
Products are sent as soon as possible via e-mail (the one which the end user registers on the website) after processing the order. The estimated delivery time is one minute to twenty-four hours submitting the order in the system. If the order delivery is delayed once five minute period has passed, the customer should contact our customer service by live chat or e-mail.
1) You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. All products are virtual game’s accounts. Therefore, there is no shipping costs or taxes on the website. The currency is USD
2) We do not provide phone number with the any account, you need to add your own number to enable the prime on the account If needed And play in prime matchmaking.
Returns, Replacements and Refunds Policy
We shall not issue refunds for ranked accounts in the following condition:
1. Any account purchased from us and VAC banned due to cheats or any other illegal activity use by end user will not be entertained by SHOPSMURFS.
2. SHOPSMURFS will not be responsible for the accounts sell by the end user to any other person.
3. Any individual try to scam or cheat with SHOPSMURFS will be banned from our services and earlier accounts purchase from us will be confiscated. We recommend contacting us for assistance if you experience any issues receiving or using our accounts.
4. Any account purchased from us and the rank got expired after the 7 days of purchasing will not be entertained by SHOPSMURFS.
5. Please note that all purchases are Final, Non-Refundable and Non-Exchangeable.
6. Closet Ranked account of same price OR of same priced account shall be given in replacement, If purchased ranked account is not available in stock.
7. In case of Prime account replacement, customer will be given the another account of price which he/she has originally paid before tax/fee.
8. Refund shall only be given if replacement in anyway is not possible.
ADDITIONAL TERMS AND CONDITIONS; EULAS – G2A Pay
Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “G2A Pay services provider”) to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.
In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at email@example.com
Questions related to payments made through G2A Pay services provider payment should be addressed to firstname.lastname@example.org.
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.